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Privacy Policy Code & Explanation
As required by the GDPR commencing on 25th May 2018, we have updated our Privacy Policy to make it as clear & easy to read as possible. We have tried to avoid any confusing Legal, Technical or other jargon that might or could make the Privacy Policy difficult to understand. We have also tried to make it so that it can be easily understood by anyone that reads it, no matter where they are.
For transactions on the website.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, e-mail address & contact number. Your personal information will be used for the specific purposes of being able to provide the service/s or product/s that you have ordered or purchased from this website, reasons are stated below,
This may include but isn’t limited to supplying a Security Guard, either in person or a Virtual guard service, for the reasons that have been outlined at the time of organizing the guard service, or Virtual Guard Service (The Virtual Guard Service may require that we have remote access to cameras or other items that allow us to ensure the safety & security of yourself & or your possessions. Depending on the reasons specified when organizing the Virtual Guard Service.). To allow us to send products to the destination that you specified when you purchased them from our website, to advise if there has been any dispute – delay – problem with the payment for the service/s or product/s ordered or purchased, to allow us to instruct the freight company, delivering any products, of the exact name – address & location that any purchased item is to be delivered to along with a contact number if required, to allow the business to contact you in the event that there is a delay – problem – issue or change to the items or to the items delivery schedule that you need to be made aware of, or to allow us to send you daily tracking progress reports of your order & estimated delivery times.
For Data collection for visitors to the business website.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We also use PayPal - LayBuy & Square as other payment option providers for any services or products that we advertise & supply. As a result you may be required to provide us with your personal details which would include: e-mail address, contact number, address, location (country where you are) or any other details that may be relevant for the service being supplied or to ensure that the products you have purchased are able to be delivered efficiently, safely & effectively. Using this option allows us to send an invoice for the service or product or if you have a PayPal.Me option activated, the payment is able to be made that way. We can & do provide invoices using PayPal -LayBuy & Square & as a result require you to supply necessary details that can be added to the invoice, these details are required for the invoice as part of our Business structure, Business requirements obligations, Financial reporting requirements & to allow us to verify that all transactions are legal. This will also allow payments of the invoice using the customers - clients PayPal or LayBuy account. With the LayBuy option, they can offer 6 x weekly payments of any purchases from our website & as a result you maybe asked or required to provide personal details - bank account details - address details & or contact details so that they maybe able to offer the 6 x weekly repayment of any purchases. They are responsible for the security of any of your personal information that they require to make any decisions regarding offering their repayment plans. PayPal - Square & LayBuy also have the discretion on whether they accept or refuse their payment services if they have any doubt about the customers ability to make a transaction or if they have previously refused the customers cards - applications previously on other sites or due to bad credit ratings. (Note: Payment for products can also be made using PayID, although this WILL REQUIRE the customer contacting the business directly & specifying the product they require - providing their contact - address - &any other details required to ensure the delivery of their purchases as well as requesting the PayID details so that payment can be made.)
We may at times be required by the freight company we use or by Customs, (in the case of an overseas client – customer), to provide some of your details to them to verify the delivery details provided on the item/s are correct & accurate for a delivery to be completed. This may include your name, address, e-mail account & or contact number, if you have a specific preference that is used in those cases it would be advisable to inform us at the time of the purchase, or when we confirm that the item/s are about to be shipped, of the preferred contact details to use or supply.. We may have to contact you regarding your purchase, if one (1) has been made, to advise of any delays, order difficulties, tracking numbers, expected delivery times & or days, if there is any changes to your order or delivery times / days. This will be done using the contact details that are supplied at the time of placing your order & paying for it. Unless another contact method is supplied by you during any initial contact messages.
We also use Google analytics to monitor the pages of our website that are visited by anyone that visits our website as well as the length of time spent on each page. The analytics from all the visitors to our business website is then used to help determine any changes that can be made to improve visitors experiences & use of our website & to provide a better quality description & type of product for our customers & website visitors. The information that Google analytics gathers relates to the country of origin, the type of system being used, the type of browser being used, the length of time on each page, the navigation paths on all pages on our site, time zone settings, the number of time each user has visited, as well as the origin of the search e.g., direct search query, link from social media, organic search, etc., the time of each visit, the ISP used for each visit, what sections of each page are visited. This information is then used to help us determine the effectiveness of the current website version & to plan any necessary changes that would make future customer – visitor searches more user friendly & to determine which products are more likely to interest our customers & visitors. The information gathered is then deleted after a period of 34 months, (Unless it falls under the category of security or business operation Data related, whereby it then has to be held securely for a 7 year period as per Industry & Business Data regulations.)
We do not carry out automated decision making or any type of automated profiling. .
At no time do we sell or provide Data for mailing lists for other businesses or enterprises using the data we gather from our website. We may occasionally send advertising messages to customers or website visitors using the data that we have gathered, but the only advertising will be from Gunnedah Security Service to advise of latest products - specials - discounts available or products similar to the ones the site visitor – customer was looking at. If you prefer not to receive any advertising e-mail messages showing our latest products or services available, you can send us an e-mail message at admin@gunnedahsecurityservice.com , requesting that we no longer include you in any advertising or promotional e-mail messages, & your name will be taken from our mailing list. Alternatively you can also use the e-mail section on the last page of our website or the "Chat With Us" pop up section on the bottom right hand corner of the screen (PC's) or the speech icon in the circle on a mobile screen. (Please include your name - e-mail address & contact number when requesting that promotional messages not be sent any more, so that we can be certain the correct name is taken off our promotional advertising list.)
At times we may include discount codes or vouchers in our e-mail advertising or promotions for specific industries, specific groups of people or specific regions. Most of these discount coupons have a limited time to be used in.
There are some specific discount & coupon codes that we only use for specific areas – industries. With these specific discount or coupon codes we try to ensure that all reasonable & relevant precautions are taken to keep the individuals Data as secure & private as possible at all times & only share any data that is necessary to ensure that they receive the items or products that they have purchased.. Due to the nature of some industries, or industries that some individuals work in & that we advertise to, we fully understand that by using that specific discount or coupon code, they are advising us that they require extra care to be taken to ensure their data, (name – address – contact details) is kept as secure & safe as reasonably possible. We also realize that they normally take extra precautions with their personal details due to their work environment & as such we take extra care to ensure that only the necessary data is used to get their purchase/s to them. In these specific instances if the customer prefers to contact or communicate with us using other avenues, instead of e-mail, to ensure that they are able to be at the delivery address at the time the products are being delivered, such as using Twitter DM, Skype, WhatsApp, or other social media methods we will try to accommodate their request as much as possible, and adhere to any requests to keep their contact details as private & secure. Note while we take all necessary precautions with all our website & customer details, we take extra care of those that are using the specific discount or coupon codes with any purchases. In all instances we also keep copies of all communication with customers for our business records, our customer purchase records, to ensure that all requests were adhered to as requested, to ensure & verify that all the standards set by our business are adhered to, that are required by Legal & Business requirements & as required by our Industry requirements as well, for the necessary length of time required.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.